1. How are students selected for the survey? What if a student did not receive an invitation email?
All students who arrived at Job Corps at least two weeks prior to the survey window are eligible and invited to participate in the SEA survey (based on students’ Arrival Date in CIS). This includes re-enrollees who have returned from an ASWR or MSWR that lasted fewer than 30 days. Please ask students to check their junk/spam folder as well as their deleted emails. Survey invitation emails are sent throughout the first day of the survey window; students should wait until the end of the day before submitting a help form if they cannot find their invitation email (under “Contact Us” on the JC Student Surveys website).
2. What is the procedure if a student does not understand a word or a question on the survey?
Students can go to the JC Student Surveys website and fill out a help form under “Contact Us,” and JC Student Surveys Support will contact them. If the student chooses to discuss the survey with a friend or staff member, this is acceptable. The staff can clarify the meaning of a question or a word when asked by students; however, they should not suggest responses or try to view the students’ answers. It is not acceptable for staff or student leaders to ask a student if they need help or to assist them without being requested.
3. What accommodation is available for students with disabilities?
The survey is not timed, and students can leave the survey and go back in to complete the survey at any time during the survey window. Audio is available on each page of the survey. The audio function is available in Spanish and English. It allows a student to press a play button for each set of questions on the survey and the computer will read the question and responses to the student. The student can pause and play the question and responses repeatedly if needed.
4. What languages are available on the survey? What if the student is learning English and does not read or know Spanish?
The survey is available in English and Spanish. Survey instructions and questions emphasize readability, and audio is available (see question 3). Also, students can ask other students and staff for assistance, but this should be left to individual students to determine if they need help.
5. Will the centers receive a copy of the survey?
No; not currently. The survey asks about students’ perceptions and experience of the program and their responses should be reported without influence. By not sharing the survey, the integrity of the process is maintained.
6. Can centers receive information about which students completed the survey?
No; centers will not be provided with information about specific students. Response rate reports will be posted by 12:00 pm ET on the JC Student Surveys website under “Reports.” These will be updated daily during the survey window and all center POCs will receive email notifications each day when the new report is posted.
7. Will the center receive the survey results?
Centers will receive a report with their results after each survey administration. Survey reports are available in the Job Corps Resource Library (JCRL) as well as on the JC Student Surveys website under “Reports.” Once the reports are available, center POCs will receive email instructions on how to access reports on the JC Student Surveys website, along with the password; no additional password is needed to access the reports in JCRL.
8. Is there a certificate at the end of the survey once a student completes the survey?
Students will receive a “Thank You” email once they complete the survey. If a student completes the survey but does not receive a “Thank You” email, they should check their junk/spam/deleted folders. They can also complete a help form under “Contact Us” on the JC Student Surveys website to confirm their completion. Students are not required to share their “Thank You” email with center staff.
9. How do we know if the students have checked their email?
At the center level, you will not know which students check their email and complete the survey. Survey administrators know this information and will send reminders to students who have not completed the survey. Reminders are sent to their Job Corps and personal email addresses recorded in CIS. Centers can ensure that students’ personal email addresses in CIS are up to date, ensure that students are able to log into their Job Corps email, encourage students to regularly check their Job Corps and/or personal email during the survey window, and encourage students to take the survey.
10. Can the survey link and PIN be sent to an alternate email address?
If a student wants the survey invitation sent to a personal email address, please ask them to complete the help form under “Contact Us” on the JC Student Surveys website. JC Student Surveys Support will follow up with each student.
11. Can we provide incentives for students?
The survey is voluntary; students are not required to participate. Centers are prohibited from reprimanding or threatening students who choose not to take the survey. This does not prohibit centers from using small incentives that encourage participation. Centers are allowed to provide center-wide or individual incentives that are not included as a part of the regular privileges and services provided to all students.
12. Can the survey be completed during the training day?
Yes, time during the training day can be allowed for students to take the survey. Centers should minimize infringement on instruction and coordinate with CTT and academic instructors and managers. Staff should ensure there are no security or safety issues caused by students’ stoppage of work if students take the survey during CTT or academic periods.