Students can go to jcstudentsurveys.com and fill out a help form under “Contact Us” and SEA Support will contact them. If the student chooses to discuss the survey with a friend or staff member, this is acceptable. The staff person can clarify the meaning of a question or a word when asked by students; however, they should not suggest responses or try to view the students’ answers. It is not acceptable for staff or student leaders to ask a student if they need help or to assist them without being requested.

The survey is not timed, and students are able to leave the survey and go back in to complete the survey at any time during the survey window. Additionally, there is audio available to have the survey read to the students. The audio function is available in Spanish and English. It allows a student to press a play button for each set of questions and the computer will read the question and responses to the student. The student can pause and play the question and responses repeatedly if needed.

All students whose Arrival Date was at least two weeks prior to the start of the survey will be asked to participate via email.

The survey is currently available in English and Spanish. The survey instructions and questions emphasize readability and there is audio available (see question 3). Also, students can ask other students and staff for assistance, but this should be left to individual students to determine if they need help.

No; not currently. The focus is that the students’ perceptions and experience of program quality at centers and their responses should be reported without influence. By not sharing the survey, the integrity of the process is maintained.

No; centers will not be provided information about specific students. Response rate reports will be posted by 12:00 pm ET on the Job Corps Student Surveys website. These will be updated daily during the survey window and all center POCs will receive email notifications every day once updated response rate reports are posted. Please refer to the SEA Expected Response Rate Targets and Schedule of Reminders and Reports document on the JC Student Surveys Website under Staff Resources.

Centers will receive a report with their results after each survey administration. SEA reports are available in the Job Corps Resource Library (JCRL) under “SEA” as well as on the JC Student Surveys website. Once the report is available, center POCs will receive email instructions on how to access reports on the JC Student Surveys website, along with the password; no additional password is needed to access the reports in JCRL.

Yes. This survey has more detailed and comprehensive questions about students’ experiences with various aspects of the program including residential living, academics and trade classes, experiences of non-residential students, etc. The survey is tailored to each student, asking students to only comment on program areas/services in which they participated. The SSS had only 49 questions and did not include questions about all Job Corps services. The SSS was discontinued. The forthcoming Student Safety Assessment will include questions related to student safety and security.

Students will receive a Thank You email once they complete the survey. If a student completes the survey but does not receive a Thank You email, they should check their junk/spam/deleted folders. They can also go to jcstudentsurveys.com and fill out a help form under “Contact Us” and SEA Support will confirm their completion.

On the center level, you will not know which students check their email and complete the survey. Survey administrators know this information and will send reminders to students who have not completed the survey to their Job Corps and personal email addresses recorded in CIS. Centers can ensure that students’ personal email addresses in CIS are up to date, ensure that students are able to log into their Job Corps email, encourage students to regularly check their Job Corps and/or personal email during the survey window, and encourage all students to take the survey. Centers will be kept informed of their response rate during the survey window.

If a student wants the survey invitation sent to a personal email address, please ask them to submit a ticket via the Contact Us form on the website. Students should choose the “please send the survey to my personal email” option in the Contact Us form and provide their personal email address. Please note that in the interest of survey security, if the emails do not match emails listed in CIS, students will be required to provide additional information (student ID number and phone number) to have the survey link sent to the specified email account.

Yes. Virtual students and students participating in distance learning will also be invited to participate in the survey if  they arrived more than two weeks prior to the survey. The survey is tailored to each student, asking students to only comment on program areas/services in which they have participated (i.e., virtual students will not be asked to comment about on center services).

The SEA survey is voluntary; students are not required to respond. Centers are prohibited from reprimanding or threatening to reprimand students who choose not to take the survey. This does not prohibit centers from using small incentives that encourage participation.  Centers are allowed to provide center-wide or individual incentives that are not included as a part of the regular privileges and services provided to all students.

Yes, time during the training day can be allowed for students to take the survey. Centers should minimize infringement on instruction and coordinate with CTT and academic instructors and managers. Staff should ensure there are no security or safety issues caused by students’ stoppage of work if students take the SEA survey during CTT or academic periods.